At K.H. Sterling, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day refund policy on eligible items, with the following terms:

1. Eligibility for Refund

• Items must be returned within 30 days of the delivery date to qualify for a refund.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase is required for all returns.

2. Initiating a Return

To start a return, please contact us at [Insert contact email or phone number]. We will provide instructions on how to send your item back.

3. Return Shipping Costs

The buyer is responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [Insert time frame, e.g., 5-10 business days].

5. Non-Refundable Items

Certain types of items may not be eligible for a refund, such as:

• [List any items that are non-refundable, e.g., gift cards, personalized items, or final sale items].